1. Introduction
Welcome to the Privacy Policy of Sahal University. This policy explains how Sahal University collects, uses, stores, protects, and manages personal information when students, staff, lecturers, applicants, and other users access our website, ECampus learning platform, Moodle services, and mobile learning applications.
Your privacy is important to us. We are committed to protecting your personal data and using it only for legitimate educational, administrative, support, security, and legal purposes.
By using Sahal University’s website, ECampus platform, Moodle portal, or mobile app, you agree to the practices described in this Privacy Policy.
2. Services Covered by This Policy
This Privacy Policy applies to Sahal University digital services, including but not limited to:
- Sahal University website
- Sahal University ECampus portal
- Moodle-based learning platform
- Sahal University ECampus mobile app
- Online courses, quizzes, assignments, exams, grades, messages, notifications, and learning resources
- Student support, registration, finance, and academic communication services
3. Information We Collect
Personal Information
This may include full name, email address, phone number, student identification number, username, department, faculty, programme, course information, city, country, or other profile details provided by the user.
Account and Login Information
This may include username and password, login history, account status, user role, last access, and platform activity records. Passwords are handled through secure platform authentication systems and are not intended to be publicly visible.
Academic and Learning Data
This may include enrolled courses, course progress, assignment submissions, quiz and exam attempts, grades and feedback, forum posts, messages, learning interactions, attendance, certificates, completion records, or academic reports.
Technical and Usage Data
When you use our website, Moodle platform, or mobile app, we may collect technical information such as IP address, device type, browser type, operating system, app version, access date and time, pages or resources accessed, error logs, security logs, cookies, and session data.
Support and Communication Data
When you contact Sahal University support, registration, finance, or academic offices, we may collect your name, contact details, request or complaint, communication history, support ticket details, and follow-up actions.
4. How We Use Your Information
- To create and manage student, staff, and lecturer accounts.
- To provide access to online courses and learning materials.
- To deliver Moodle-based learning activities, including quizzes, assignments, exams, grades, and feedback.
- To track course progress, attendance, participation, and academic performance.
- To communicate academic, administrative, financial, and support-related information.
- To provide technical support and resolve user issues.
- To improve the website, ECampus platform, Moodle portal, and mobile app.
- To maintain platform security and prevent unauthorized access.
- To send important notifications related to learning, support, updates, or institutional services.
- To meet legal, regulatory, accreditation, quality assurance, and institutional reporting requirements.
5. Mobile App and Moodle Access
The Sahal University ECampus mobile app allows users to access Moodle-based learning services from Android devices. Through the app, students may access course dashboards, enrolled courses, learning resources, downloadable files, assignments, quizzes, grades, feedback, calendar events, messages, notifications, and supported offline course content.
Some content may be available offline depending on the file type and Moodle settings. Embedded third-party content, such as external videos, may require internet access.
6. Cookies and Similar Technologies
Our Moodle platform and website may use cookies and similar technologies to keep users signed in, remember session preferences, improve user experience, support platform security, analyze basic platform usage, and enable Moodle features and learning activities.
Users may manage or disable cookies through their browser settings. However, disabling cookies may affect login, course access, and normal platform functionality.
7. Push Notifications
Where enabled, the Sahal University ECampus mobile app may use push notifications to send course announcements, assignment reminders, quiz or exam notifications, messages from lecturers or support staff, and platform updates. Users may manage app notification permissions through their device settings.
8. Data Sharing and Disclosure
Sahal University does not sell personal data to advertisers or third parties.
We may share limited personal information only when necessary with authorized Sahal University staff, lecturers, administrators, support teams, Moodle platform service providers, hosting providers, technology providers, and government, legal, regulatory, or accreditation bodies when required by law or official process.
9. Third-Party Services
Our website, Moodle platform, or mobile app may include or connect to third-party services such as video platforms, document viewers, email services, hosting providers, notification services, analytics or security tools, and payment or finance-related services where applicable. Third-party services may have their own privacy policies.
10. Data Security
We use reasonable technical, administrative, and organizational measures to protect user information against unauthorized access, data loss, misuse, modification, disclosure, and platform abuse. Measures may include password protection, access controls, server security, HTTPS encryption where available, role-based permissions, backups, and activity monitoring.
No online system is completely risk-free. Users are responsible for keeping their login credentials confidential and should not share passwords with others.
11. Data Retention
Sahal University keeps personal and academic information only for as long as necessary for educational records, student support, administration, legal and regulatory requirements, institutional reporting, security, audit purposes, account management, and platform operation. Some academic records may be retained for longer periods as official university records.
12. User Rights
Depending on applicable laws and institutional policies, users may request to access personal information, correct inaccurate information, update account or contact details, request deletion of certain personal information, ask questions about data use, or withdraw certain optional permissions where applicable.
Some information may not be deleted immediately if required for academic records, legal obligations, financial records, security, or institutional compliance.
13. Children and Age Requirements
Sahal University ECampus services are designed mainly for university-level students, adult learners, lecturers, and staff. The platform is not primarily directed to young children. If a user is under the legal age required in their location, access should be provided with appropriate parent, guardian, school, or institutional permission where required.
14. User Responsibilities
- Provide accurate account information.
- Keep login details private.
- Use the platform for lawful educational purposes only.
- Respect other students, lecturers, and staff.
- Avoid uploading harmful, illegal, or inappropriate content.
- Report suspected account misuse or security issues.
15. International Users
Sahal University may serve users from Somalia and other countries. By using our digital services, users understand that their information may be processed and stored on servers used by Sahal University or its service providers, which may be located in different countries.
16. Changes to This Privacy Policy
Sahal University may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or institutional policies. When changes are made, we may update the effective date on this page. Users are encouraged to review this page regularly.
17. Contact Information
For questions, requests, or concerns about this Privacy Policy or your personal data, please contact:
Sahal University
Email: info@sahal.edu.so
Student Support: +252 904 069 999
Finance and Registration: +252 905 722 006
Website: https://sahal.edu.so